About FAQs

Dear Customers:

We will answer common questions earnestly and truthfully, so that you can have a deeper understanding of us and place an order more conveniently.

1. Who are we?
The brand of Coiland, based in Shenzhen, China, start from 2017,sell to North America(50.00%),Western Europe(25.00%),Northern Europe(10.00%),Southern Europe(5.00%),Eastern Asia(5.00%),Eastern Europe(5.00%). There are total about 51-100 people in our office.

2. How can we guarantee quality?
Always a pre-production sample before mass production;
Always final Inspection before shipment.

3.What can you buy from us?
Pod systerm, RTA, RDA, RDTA, Box mod, Vape aceessories, Drip tips, Wires and Pre-built coils, Herbal, Cartridges, CBD batteries, All OEM, ODM items available.

4. Why should you buy from us not from other suppliers?
We have many years of design and development experience. Our products has CE, RoSH, FCC etc. Professional R&D department and complete process to support OEM, ODM service. We have close business relationships with customers in 64 countries, especially North America& Europe.

5. What services can we provide?
Accepted Delivery Terms: FOB,EXW,DDP;
Accepted Payment Currency:USD,EUR;
Accepted Payment Type: T/T,PayPal,Western Union,Assurance Trade;
Language Spoken:English, Spain, Italian, Japaness

6. How can I pay?

We accept various paying methods, such as T/T, trade assurance, Paypal, WU and so on. I will send you an invoice or payment link, and you can check and complete payment. Then we will prepare your order on time and confirm CI with you, finally ship out and send tracking number to you.

7.When will my order be shipped?

Normal circumstances the production time is 1 – 5 business days. If your order is urgent, we can also arrange it as priority.Please contact our sale for a more exact timeline.

8.Can I get a sample before placing an order?

We can provide free similar products we produced for quality check, you just pay the shipping cost. If you want to custom a physical sample as your requirements there will be charges involve. However, this could be refund upon mass production.

9.How can I get a quotation?

Please send us an inquiry with the material, size, artwork and quantity. Otherwise, you can send us the pictures and ideas, we will provide you our professional suggestions for your consideration.